Frequently Asked Questions


1. How do I know photonose will work?

You'll be able to see small preview images of your recoverable photos.

2. What types of camera will photonose work with?

Cannon, Fuji, Kodak, Minolta, Nikon, Pentax, Panasonic, Sigma, Sony and cameras that save photos as jpeg files.

3. What types of Memory Cards will photonose work with?

photonose supported file types include jpeg, bmp, tif, rif, gif, Cannon (crw, cr2), Kodak (dcr), Minolta (mrw), Nikon (nef), Fuji (raf), Sigma (x3f), Pentax (pef), Sony (srf) and many more.

4. Does photonose modify my memory card?

No, absolutely not. photonose only reads data from your memory card. All recovered files are saved to your hard drive at the location you specify.

5. Will photonose work with on Mac?

Unfortunately, photonose is only compatible with PC. We are fans of Mac too and have had many requests to create a Mac version. This is something we are looking into for the future.

6. When I purchase photonose, how many times can I use it?

You are free to use photonose an unlimited number of times on as many devices as you wish when you purchase a license.

7. Where's my license or serial number?

After you download the software and complete the checkout process, your serial number will appear on a new page so you can copy and paste it immediately. You can have serial numbers for your purchased licenses emailed to you again any time by contacting our support at

8. What should I do once I choose to download photonose?

After choosing to download Photo Nose, you'll be asked to designate a drive to download the software to. After you install it on the designated drive, you are ready to run photonose from that drive. Within Photo Nose, you'll select the drive you wish to scan for recoverable photos using drop-down menus. After you hit the scan button, you'll see small images of recoverable photos. You should then uncheck any image you don't want to recover (photonose automatically checks all photos it finds) and press the recover button. Simple!

9. Where are my recovered photos saved?

Photonose saves recovered photos to your desktop in a new file folder it creates. You can then move them anywhere you want them.

10. What are some reasons why pictures cannot be recovered?

If you format your memory card, that action will not recover your images because it only allows your camera to begin writing over previously used space. photonose can at this time recover images that you had on the memory card before it was formatted. HOWEVER, if you take additional pictures on that memory card after it's been formatted, then the likelihood of recovering images begins to decrease. Every time you take a new picture, you once again use up the finite space and replace the hidden, recoverable data that was once on the memory card.